Refund policy
Every IKREALO product is printed and embroidered to order, specifically for you. We don't keep stock in a warehouse: your order goes into production as soon as you confirm it. That's why our policy works differently from a regular clothing store.
When we do issue a full refund or replacement
- The product arrived with a printing or embroidery defect
- The product arrived damaged or stained
- You received a different item, color, or size than the one you ordered
- The order never arrived, according to carrier tracking
In any of these cases we'll replace the item at no cost or refund you in full. Your choice.
How to report it
Email us at ikrealo.ia@gmail.com within 30 days of delivery, including:
- Your order number
- A photo of the product showing the problem
- A photo of the garment's inner label
We reply within 48 hours. You don't need to send the product back — the photos are enough.
When we can't issue a refund
- Change of mind about the design, color, or style
- Wrong size selected when ordering
- Incorrect or incomplete shipping address provided at checkout
Because every garment is produced specifically for you, we can't resell it or return it to the supplier.
Before you buy, check the size guide. It's on every product page. If you're torn between two sizes, write to us before ordering and we'll gladly help you choose.
Cancellations
You can cancel your order within the first 2 hours after purchase, as long as production hasn't started. Email us right away at ikrealo.ia@gmail.com.